Coronavirus update -   5th May 2020

Please see the government's latest advice regarding those people who should be 'shielding' and those who are 'extremely vulnerable'.


Coronavirus update 24 th March  2020


Coronavirus is a new respiratory illness that has not previously been seen in humans.

Stay at home to stop coronavirus spreading


Everyone must stay at home to help stop the spread of coronavirus.

This includes people of all ages – even if you do not have any symptoms or other health conditions.

You should only leave your home:

  • to shop for basic essentials – only when you really need to

  • to do one form of exercise a day – such as a run, walk or cycle, alone or with other people you live with

  • for any medical need – for example, to visit a pharmacy or deliver essential supplies to a vulnerable person

  • to travel to and from work – but only where this is absolutely necessary

What to do if you have coronavirus symptoms


Continue to stay at home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

For information on:


We appreciate the understanding of all our patients during this period. As you can imagine, we are currently receiving an extremely high volume of calls. Please can we ask that for all NON-URGENT queries, you kindly email us on the email addresses detailed below. Please include your full name, DOB, mobile telephone number and your query. We will endeavour to do our best to answer your query as soon as possible. 

Queries (Non-Prescription Related) -

Prescription queries -


If you have  medical query, or feel you need an appointment, a doctor or nurse will contact you by telephone in the first instance and advise you on how to proceed. Please kindly give our staff as much information as possible so they can pass this on to the clinician. All appointments are being telephone triaged prior to attendance. 

If you require medication there are a number of ways in which you can do this without coming to the surgery.

- Via your nominated pharmacy

- Make a request online via Patient Access (Prior registration is required)

- Email us at the above address

We will then send prescriptions electronically to a nominated pharmacy.

Do you need help with food delivery?

There is some help available locally. This list was drawn up by local councillors.

If you are categorised as extremely vulnerable, you can register here for extra assistance such as food delivery.

Data sharing during the outbreak

During these exceptional circumstances we want to make it easier for you to understand and provide you with more information about how our GP Practice may seek to collect, use, share and hold information about you in relation to the unprecedented challenges we are facing during the Coronavirus pandemic (COVID-19).


We may collect, use and share your information in response to the Coronavirus which is above and beyond what would ordinarily be collected used, accessed and shared. This is because it will allow front line services to manage and combat the virus. Such information will be limited to what is proportionate and necessary.

We hope you have found this information useful and we will do our utmost to keep you updated as the situation continues to evolve.

Many thanks for your cooperation and support.

Heald Green Health Centre 1

Dr Owen and Partners

Finney Lane

Heald Green 



Tel - 01619839000

Email -

Out of Hours - 111

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